Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at ranchpizza-eat.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy applies to all personal information we collect through our website, mobile applications, in-store interactions, loyalty programs, and any other services we offer.

1. About Us

Pizza Ranch is a food service business operating in the United States. We provide pizza and related food products and services to our customers through our website and physical locations.

For any privacy-related questions, concerns, or requests, you may contact us directly at the email address provided above.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you interact with us — whether by creating an account, placing an order, signing up for our newsletter, joining a loyalty program, or contacting our customer service — we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Payment information (credit/debit card numbers, billing address — processed securely through third-party payment processors)

2.2 Order and Transaction Data

We collect information related to the products and services you purchase or inquire about, including:

• Order history and details
• Items added to your cart
• Special instructions or dietary preferences you provide
• Delivery preferences and notes
• Refund or return requests

2.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and time spent on each page
• Clicks, scrolling behavior, and navigation paths
• Search queries entered on our website
• Time and date of visits

2.4 Device Information

We may collect information about the device you use to access our services, such as:

• Device type (desktop, mobile, tablet)
• Device identifiers and mobile advertising IDs
• Screen resolution and display settings
• Language preferences set on your device

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. This includes session cookies, persistent cookies, and third-party analytics cookies. Please refer to Section 7 of this Privacy Policy for a full explanation of our cookie practices.

2.6 Communications Data

When you contact us by email, through our contact forms, or by any other means, we retain records of those communications, including:

• Content of messages sent to us
• Email addresses used to contact us
• Any feedback, reviews, or complaints submitted

2.7 Marketing and Preference Data

If you opt in to receive marketing communications, we collect your communication preferences, including which types of promotional messages you wish to receive and how you prefer to be contacted.

2.8 Location Data

With your consent, we may collect approximate or precise location data when you use our website or mobile app to find nearby locations or request delivery services. You may withdraw this consent at any time through your device settings.

2.9 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you choose to log in or connect your account), advertising partners, analytics providers, and publicly available sources. We may combine this information with data we have already collected about you.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Our use of your data is guided by the principle of purpose limitation — we only use your data for the reasons for which it was collected.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders
• To manage your customer account
• To coordinate delivery or pickup of your orders
• To send order confirmations, receipts, and delivery updates
• To process payments and prevent fraudulent transactions

3.2 Customer Support

• To respond to your inquiries, questions, and complaints
• To resolve disputes and troubleshoot issues
• To provide technical assistance

3.3 Analytics and Service Improvement

• To analyze how our website is used and identify areas for improvement
• To monitor and measure the effectiveness of our website features
• To conduct research and gather aggregate statistical data
• To develop new products, features, and services
• To test and improve website performance and user experience

3.4 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and discount codes — where you have given your consent or where we have a legitimate interest to do so
• To deliver targeted advertisements based on your browsing and purchase history
• To conduct customer surveys and gather feedback
• To administer loyalty programs, contests, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related messages.

3.5 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and other agreements
• To protect our rights, property, and the safety of our customers and staff
• To respond to lawful requests from government authorities and law enforcement agencies

3.6 Personalization

• To personalize your experience on our website by displaying content and offers relevant to your preferences and history
• To remember your preferences and settings for future visits

4. Legal Basis for Processing (U.S. Applicable Laws)

As a business operating in the United States, our data processing activities are governed by applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — which governs unfair or deceptive acts or practices in commerce, including deceptive privacy practices
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — which grants California residents specific rights regarding their personal information
• CAN-SPAM Act — which regulates commercial email communications
• Children's Online Privacy Protection Act (COPPA) — which restricts the collection of information from children under the age of 13
• Other applicable state and federal privacy laws in force across the United States

We process your personal information on the following grounds:

• Performance of a contract — to process your orders and fulfill our obligations to you
• Legitimate business interests — to improve our services, conduct analytics, and prevent fraud
• Consent — where you have explicitly agreed to certain processing activities, such as receiving marketing emails or enabling location tracking
• Legal obligation — where we are required by law to process certain data

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals who provide services on our behalf, including:

• Payment processing companies (e.g., Stripe, Square, or similar services)
• Delivery and logistics partners
• Email marketing platforms
• Website hosting and cloud storage providers
• Customer relationship management (CRM) tools
• Analytics providers (e.g., Google Analytics)
• Fraud detection and cybersecurity services
• IT support and software development partners

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually bound to protect your data in accordance with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or lawful request from a government authority
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Advertising and Marketing Partners

We may share anonymized or aggregated information with advertising partners to help us deliver targeted ads and measure their effectiveness. This information cannot be used to identify you individually.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or referral program.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Password Protection: Customer accounts are protected by passwords. We encourage you to use strong, unique passwords and to not share your credentials with anyone.
• Secure Payment Processing: We do not store full credit card numbers on our servers. Payment data is processed through PCI-DSS compliant payment processors.
• Regular Security Audits: We conduct regular reviews of our information security practices to identify and address vulnerabilities.
• Data Minimization: We collect only the data that is necessary for the purposes described in this policy.
• Incident Response: We have procedures in place to respond to and notify affected users in the event of a data breach, in accordance with applicable laws.

6.2 Your Responsibility

While we take extensive measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on return visits and remember your preferences.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. For detailed information on our cookie practices, please refer to our full Cookie Policy, which is available on our website.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

8.1 Rights Available to All Users

• Right to Know and Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., when we are required by law to retain certain data).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA and CPRA, including:

• Right to Know: The right to know what personal information is collected, used, shared, or sold.
• Right to Delete: The right to request deletion of personal information, subject to exceptions.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as defined under the CCPA.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit how we use and disclose sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Emailing us at [email protected]

We will respond to your request within 45 days of receipt. In some cases, we may require additional time and will inform you accordingly. We may need to verify your identity before processing your request to ensure the security of your personal information.

You may designate an authorized agent to submit requests on your behalf. To do so, please provide written authorization or a power of attorney. We may still require you to verify your identity directly with us.

9. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

10. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If you are under 18, please do not use our website or provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] and we will take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13. In no event do we knowingly collect information from children under 13 years of age.

11. International Data Transfers

Pizza Ranch is a United States-based business and processes all personal data within the United States. Our servers are located in the United States, and all data is stored and processed in accordance with U.S. privacy laws.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services from outside the U.S., you consent to the transfer of your data to the United States.

We take appropriate measures to ensure that any international transfer of personal data is subject to appropriate safeguards as required by applicable law, including the use of data processing agreements with service providers that process data on our behalf.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of any third-party services you access through our website before providing them with any personal information.

This Privacy Policy applies only to information collected by Pizza Ranch through our own website and services.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your online activity. Currently, there is no universally accepted standard for how to respond to DNT signals, and our website does not alter its data collection practices in response to DNT signals. However, you can manage your cookie preferences as described in Section 7 of this policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us directly in the first instance so that we can attempt to resolve your concern promptly.

14.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Website: ranchpizza-eat.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

If you believe your rights have been violated under federal law, you may file a complaint with the Federal Trade Commission (FTC):

• FTC Complaint Center: reportfraud.ftc.gov

Residents of other states may contact their respective state attorney general's office or consumer protection agency to understand what remedies may be available to them under applicable state law.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are dedicated to working with you to address any concerns about your privacy and personal information. Our team will respond to all privacy-related inquiries as promptly as possible and within the timeframes required by applicable law.